Effective Date: 6.1.25
At John Serves ®, we strive to provide high-quality home maintenance services with customer satisfaction as our priority. If you need to cancel or request a refund, please review our policy below.
1. Cancellation & Refund Eligibility
Cancellations made at least 48 hours before the scheduled service are eligible for a full refund.
Cancellations made within 48 hours before the scheduled appointment may be subject to a partial refund or service rescheduling.
Same-day cancellations or no-shows may not qualify for a refund, as we allocate time and resources for each appointment.
2. Service Issues & Refund Requests
If you are unsatisfied with the service provided, please contact us within 30 days of completion. We may offer:
- A resolution through a complimentary service correction
- A partial or full refund, depending on the circumstances
3. Payment Processing & Refund Timeline
Refunds are processed within 10 days after approval. Funds will be returned via the original payment method. Processing times may vary depending on financial institutions.
4. Exceptions & Non-Refundable Services
Certain services may not be eligible for refunds, including:
- Emergency or expedited services
- Special promotions or discounted services
- Services already rendered and completed
5. Contact Information
For refund inquiries or cancellations, please reach out to us at johnserves@duck.com or call John at 772-444-2293.
We appreciate your business and strive to provide a seamless experience for all customers.